THIRUVANANTHAPURAM: In a bid to ease the procedure for consumers interested in setting up grid connected solar rooftop power generating system, the Kerala State Electricity Board (KSEB) has decided to set up a single point of contact at the corporate office level.
The board would also set up a user-friendly, convenient and transparent web portal for solar rooftop applications so that applicants can monitor the status of their requests without any difficulty.
The single point of contact comes as per the provisions envisaged in the Electricity (Rights of Consumers) Rules 2020 passed by the Union government. KSEB has given shape to various mechanisms for enabling hassle-free implementation of the rules, which came into force on December 31, 2020.
The decision to set up a single point of contact for the rooftop solar installation scheme is one of the first set of consumer-friendly initiatives being adopted by the electricity board.
The single point of contact would ensure that consumers won’t have to approach various offices or sections in case s/he decides to set up a rooftop solar system. All services, from application submission to the commissioning of the plant, can be availed over a single point of contact.
The rule requires the licensee (KSEB) to display the details of the single point contact prominently on its website.
An officer not below the rank of an executive engineer in the office of the chief engineer (renewable energy and energy savings) would be appointed as the corporate-level single point contact in case of the grid connected solar installations.
“The official acting as the single point contact shall be conversant with all laws, rules and procedures related to solar installations and services,” a KSEB order in this regard said.
The board has been receiving good response from consumers for setting up the grid connected solar plant.